Frequently Asked Questions
Everything you need to know about your SodaStream experience.
How do I exchange my empty CO2 cylinders?
You can exchange your empty cylinders at participating local retailers or through our online exchange program. When ordering online, we send you full cylinders and a prepaid shipping label to return your empty ones.
What is the standard shipping time for orders?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days depending on your location. You will receive a tracking number via email once your package departs our warehouse.
Are SodaStream carbonating bottles dishwasher safe?
It depends on the specific bottle model. Our 'Dishwasher Safe' marked bottles can be cleaned in the machine, while others must be hand-washed with lukewarm water and mild soap to maintain their structural integrity.
What is your return policy for sparkling water makers?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging for a full refund, excluding shipping costs.
Do SodaStream machines come with a warranty?
Yes, all our sparkling water makers come with a 2-year limited warranty that covers manufacturing defects. You can extend this warranty by registering your product on our official website.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.